Shipping & Returns
- An order shipment(s) is usually completed within 1 business day of receiving cleared payment. However, on occasion handling time may vary, due to order volume or special considerations specific to the item(s) purchased.
- For protection purposes, we can only ship to the verified shipping address provided to us through your transaction. We cannot ship to an alternate shipping address provided to us after a purchase has been completed.
- Shipping, handling, delivery, taxes, applicable tariffs and any other applicable charges associated with the purchase are the responsibility of the buyer.
- Q-Novum’s liability for damage or breakage on the shipment will be limited to the coverage provided by the carrier’s terms and conditions. Additional insurance coverage for the full value of the product may be purchased when placing your order. The appropriate request should be made when submitting order request.
- Tracking information will be email to you once product has been shipped.
- We offer a 7 day return policy for damaged and incorrect orders, unless otherwise specified.
- To ensure a full refund, item(s) must be unused and returned in the same condition as received. It must be shipped using original packaging and include all accompanying items (literature, accessories etc.) If any item(s) is missing, the return may be rejected with no refund granted.
- Buyer is responsible for return shipping charges unless the item is not as described in the listing.
- To request a return, please contact info.USA@q-novum.com; you will be issued an RMA number and be guided through our return procedure.
- A notification will be sent once returned item has been received with refund status pending. If approved, refund will be processed and returned using the original method of payment.